Frequently Asked Questions

FAQ

From dogs, pizza and what to bring, below is a list of question that you may find helpful!

When do you open?

We start taking bookings open in January. Our sites open in May and run till the end of September. 

We have a 2 night minimum stay over a weekend. Weekends are Friday to Sunday. 

We have a 3 night minimum over the August Bank Holiday weekend.

Arrival time from 2pm to 6pm, apart from Friday where checkin is until 8pm.  

Please checkout by 11am on the day of your departure.

At Polesden Lacey, vehicle access to the site is restricted to the hours when the Main House and Gardens are closed, which is before 10am and after 5pm. Car Park access is highlighted in your confirmation email.

Staff are available onsite from 9am to 6pm (until 8pm on Friday) so you'll always have someone from Embers nearby to help you out! You'll find the sites mangers telephone number of your confirmation email.

Cancellation Policy:

Full booking terms can be found here.

In short, for the sake of clarity:

We offer a full refund if you cancel your booking with 30 days before your check in date.

50% refund if you cancel with 15 to 29 days.

14 days or less - No refund or booking amentment will be given. 

Please note we charge a £20 adminsitration fee to all booking amentments. 

Can we order Pizza's when we arrive on site?

In theory yes, however please be awear we make our dough fresh on site and therefore may not have enough for any last minture orders. Therefore please pre-book your pizza's in advance via the email link which is sent out roughy a week beofre your arrival. Due to the sheer number of pizza we made we're unable to guarantee a set delivery time. We will do our best to accommodate you but please remember we're a campsite and love pizza's not a chain pizzeria!!

Our staff will try to accommodate y

Can we bring carvans or motorhomes?

Sorry, we're a tent only site. This is due to our lease not becuase we don't like carvans!

Do you allow Dogs?

We love dogs, but sadly we're unable to accept or allow dogs on site at any time. Our campsites are located on private farms and estates.

There are a number of Kennels located near our sites which you may wish to use. 

What to bring?

Camping Check List.

As Embers Camping is a tent only site. Therefore please do bring all the normal camping essentials that you may need.

Camping Basics:                                                      

Tent

Sleeping bag and roll matt

Torch(es) – spare batteries

Chairs

Folding Table

Food

Cool Box

BBQ cooking utensils

Plates, bowls, forks, spoons, knives

Washing up cloths, tea towels

Chopping Board / Paring Knife

Tin Foil

Food Containers

Lighter or matches.

Personal:

Clothing including wet weather gear

Sunscream

Insect repellent

First-aid kit

Prescription medications

Toothbrush, toiletries and towels

Extra’s:

Blankets

Flip flops

Corkscrews..!!!!

Bin Bags

 

 

 

 

 


What to bring?

 

Camping Check List.

Embers Camping is a tent only site.

Therefore please do bring all the normal camping essentials that you may need.

 

Camping Basics:                                                     

Tent

Sleeping bag and roll matt

Torch(es) – spare batteries

Chairs

Folding Table

Food

Cool Box

BBQ cooking utensils

Plates, bowls, forks, spoons, knives

Washing up cloths, tea towels

Chopping Board / Paring Knife

Tin Foil

Food Containers

Lighter or matches.

Personal:

Clothing including wet weather gear

Sunscream

Insect repellent

First-aid kit

Prescription medications

Toothbrush, toiletries and towels

Extra’s:

Blankets

Flip flops

Corkscrews..!!!!

Bin Bags

 

Don't forget a football or cricket set if you want to play a game in the field!

If you don’t have a tent, you can hire a family tent that sleeps upto 6 persons for £70 per night that comes pre-pitched.

Please add this to your holiday when you are making a booking in the "add your camping options".  You can also hire bedding from us - Bundle Beds is a comfortable option to get a good nights sleep!

Please do not bring your own firewood to the site, as people bring many different degrees of suitable wood with nails and fencing attached.  A bag of firewood costs £6.50 each. 


What facilities do you provide?

 

We provide loos, hot showers and washing up basins that use water efficient devices to reduce waste so we are friendly to the environment. Also the renewable sources of the energy used at the campsite to heat the hot water supply include solar power.

We also provide your own fire basket at your pitch where you can cook your own food, warm yourself up at night or just relax around with a nice glass of red in the evening.

A campsite shop is on hand to provide you with the essentials such as bacon, milk and snacks.